Product Health Privacy Policy

1. Scope and operator

This Policy applies to SellerToolsClaw Product Health at audit.sellertoolsclaw.com (“Product Health”). The service is operated by HONG KONG IDEATC INTERNETTRADING LIMITED (香港大思路網絡貿易有限公司), at ROOM 1804, BEVERLY HOUSE, 93-107 LOCKHART ROAD, WAN CHAI, HK.

2. Information we process

• Account and verification information: email address, internal user, identity and workspace identifiers, plus OTP request, verification, rate-limit and session records. OTP values are protected at rest and are not displayed in product pages or normal logs.
• Product and work content: public Shopify product URLs you submit; product text and image information extracted from those pages; product facts you confirm or add; product reviews, generated content, audit results, remediation records, and history/resume information.
• Billing and entitlement information: Product Improvement package, grant and consumption records, Stripe Checkout session and transaction status, amount, currency, and related transaction identifiers. Full payment-card details are hosted and processed by Stripe; Product Health does not receive or store full card numbers.
• Usage and technical information: feature-use events, error states, feedback you choose to submit, access times, client IP address, request path, and response status used for operations and security.

3. Why we use information

We use this information to verify account access; create and restore your workspace; fetch and analyze product pages; generate content grounded in confirmed facts; run audits and remediation; preserve history; manage free and purchased Product Improvement capacity; process payment state; secure the service; and provide support.

4. AI-assisted processing

When you use generation or remediation, relevant product facts, instructions, and task context are sent to the configured AI provider, including Alibaba Cloud Model Studio / Qwen, to produce content. AI output can be wrong and must be reviewed before use or publication. Supported workflows ask for confirmation when required facts are missing instead of treating unknown information as fact.

5. Service providers

• Resend: delivers email verification messages and processes the recipient email and message.
• Stripe: hosts one-time payment checkout and processes payment, fraud prevention, and transaction status.
• AI providers: process the relevant product information and instructions needed for generation.
• Infrastructure providers: support hosting, network, security, and service operations.

These providers process relevant information under their own service terms and privacy policies.

6. Cookies and sessions

Product Health uses essential HttpOnly session cookies to keep you signed in and a short-lived OTP browser cookie to protect verification. The current product does not rely on advertising cookies to provide its functionality.

7. Retention and deletion

There is currently no single automatic deletion schedule for all account and work records. Records are kept as needed to provide history and resume, maintain accounts and entitlements, process transactions, protect the service, and meet legal needs. An in-product delete action removes only the record it specifically describes.

To request access, correction, or deletion, contact Support. Requests are assessed against current technical capability, transaction and security-record integrity, and applicable law; some records may need to be retained longer.

8. Security practices

The current service uses server-side sessions, protected OTP digests, secure cookies, CSRF protection, and server-side workspace access controls. No internet service can guarantee absolute security. Do not email verification codes or payment-card information to Support.

9. Global use and processing

Product Health serves Shopify merchants globally. Because the operator and service providers may operate in different regions, information may be processed outside your country of residence. We do not promise that data remains in one country or region.

10. Your choices

You can choose not to submit a product URL, use AI generation, or purchase a package. You can sign out and contact Support with account, privacy, or data requests.

11. Changes to this Policy

We may update this Policy when the product or its data practices change. The “Last updated” date on this page will be revised, and material changes will be communicated through the product or another appropriate channel where reasonably practicable.

12. Contact